PCH-Tech-022-2019
Effective: 01 Oct 2021
Goods, Services and Product Warranty Provisions
Pacific Crown Helicopters (PCH) is committed to provide our customers with a superior quality product that is both cost effective and reliable for the items expected service life. To this end, we are pleased to detail the following Warranty Provisions for our Supplied Goods and Services.
1. Aircraft Paint Scheme Refinishing
This is inclusive of paint stripping, surface preparation, primer, top coat, flow coat and all transfers, associated artwork / lines and stripes. Please note that important information relating to the warranties applied for painting at PCH is included in a disclaimer in Annex A to this document:
| 1. For New Aircraft (ex-Factory) | 24 months or 1000 FH from paint application and cure |
| 2. For Refurbished Aircraft (stable substrate) | 12 months or 500 FH from paint application and cure |
| 3. For Refurbished Aircraft (unstable substrate) | 3 months or 100 FH from paint application and cure |
| 4. For Refurbished Aircraft Components (any substrate) | 3 months or 100 FH from paint application and cure |
| 5. For Aircraft Touch-ups on previously painted surfaces or associated with corrosion repairs (any substrate) | 3 months or 100 FH from paint application and cure |
2. Airbus Service Centre Maintenance
Services provided under the PCH Part 145 Maintenance Organisation and Airbus Loyalty Service Centre Approvals will be in accordance with the general provisions of Airbus Factory Warranties for Goods, Services, modifications, service bulletins and spare parts. At time of publication these were:
• For Parts: 24 months or 1000 FH and
• For Services: 3 months from delivery to customer or 100FH
For further information please consult with PCH or the following website that at all times has precedence:
Link Currently Unavailable
3. Safran Helicopter Engines
Services provided under the PCH Part 145 Maintenance Organisation and Safran Helicopter Engines Service Centre Approvals for Level 1-2 Interventions will be in accordance with the general provisions of the Safran TOOLS Webpage. At time of publication these were:
• For OH Parts: 9 months or 800 FH and
• For Repaired Parts: 3 months from delivery to customer or 500 FH
For further information please consult with PCH or the following website that at all times has precedence:
https://tools.safran-helicopter-engines.com/document/documentServlet/us/1/930/11298829/Arriel1B.pdf
4. On Board Systems Products
Services provided under the PCH Part 145 Maintenance Organisation where On Board Systems goods or products are utilised for modification or STC implementation will be in accordance with the general provisions of the On Board Systems Webpage. At time of publication these were:
• For Products Sales: 12 months from date of delivery and
For further information please consult with PCH or the following website that at all times has precedence:
https://www.onboardsystems.com/document/view/118-011-00
5. Aerometals / FDC Filter Systems Products
Services provided under the PCH Part 145 Maintenance Organisation where Aerometals / FDC goods or products are utilised for modification or STC implementation will be in accordance with the general provisions of the Aerometals Webpage. At time of publication these were:
• For Products Sales: 12 months from date of delivery and
For further information please consult with PCH or the following website that at all times has precedence:
https://aerometals.aero/pdf/AerometalsTermsConditions.pdf
6. For Genesys / Heli SAS System Products
Services provided under the PCH Part 145 Maintenance Organisation where Genesys / Heli SAS products are utilised for modification or STC implementation will be in accordance with the general provisions of the Genesys Webpage. At time of publication these were:
• For Products Sales: 24 months from date of installation or
• For Product Sales: 30 months from date of dispatch
For further information please consult with PCH or the following website that at all times has precedence:
https://genesys-aerosystems.com/terms-and-conditions-of-sale/
7. For AEROLEDS Lighting Products
Services provided under the PCH Part 145 Maintenance Organisation where AEROLEDS products are utilised for modification or STC implementation will be in accordance with the general provisions of the AEROLEDS Webpage. At time of publication these were:
• For Products Sales: 60 months from date of installation (conditional)
For further information please consult with PCH or the following website that at all times has precedence:
https://aeroleds.com/warranty/
8. For Garmin Aerospace Products
Services provided under the PCH Part 145 Maintenance Organisation where Garmin Avionics are utilised for modification or STC implementation will be in accordance with the general provisions of the Garmin Aerospace Webpage. At time of publication these were:
• For Products Sales: 24 months or 600 FH from date of installation (conditional)
For further information please consult with PCH or the following website that at all times has precedence:
https://www.garmin.com/en-US/legal/aviation-limited-warranty
9. For Rotor Services Group (RSG) Air Conditioning Products
Services provided under the PCH Part 145 Maintenance Organisation where RSG Products are utilised for modification or STC implementation will be in accordance with the general provisions of the RSG Webpage. At time of publication these were:
• For Products Sales: 12 months or 1000 FH from date of sale (conditional)
• For New Spare Parts: 6 months from date of sale
• For Rebuilt Parts: 3 months from date of sale
For further information please consult with PCH or the following website that at all times has precedence:
http://rotorcraftservices.com/dev/wp-content/uploads/2015/05/RSG-Products-Form-33.39-Warranty-Policy.pdf
10. For Pall Aerospace Filtration Systems
Services provided under the PCH Part 145 Maintenance Organisation where Pall Aerospace Products are utilised for modification or STC implementation will be in accordance with the general provisions of the Pall Webpage. At time of publication these were non-descript and dependent on product and service procured. Please consult the Pall website to determine specifics of the system required:
https://shop.pall.com/us/en/aerospace/commercial-rotary-wing
11. For Donaldson Aerospace Filtration Products
Services provided under the PCH Part 145 Maintenance Organisation where Donaldson Air Filter Products are utilised for modification or STC implementation will be in accordance with the general provisions of the Donaldson Webpage. At time of publication these were:
• For Products Sales: 12 months
For further information please consult with PCH or the following website that at all times has precedence:
https://www.donaldson.com/en-us/terms-of-sale/
12. For Tech-Tool Plastics Products
Services provided under the PCH Part 145 Maintenance Organisation where Tech-Tool Products are utilised for retrofit to aircraft will be in accordance with the general provisions negotiated with PCH and Tech-Tools at the time of sale. Generally, all windows are warranted for fit, form and function. Generous provisions will apply for the quality of workmanship as it applies to the product regards robustness, warping, crazing, clarity (visual acuity) and protection from UV. Please discuss any specific needs with PCH as agents for this product if you have any concerns or queries.
13. For Nampa Valley Helicopters Products
Services provided under the PCH Part 145 Maintenance Organisation where Nampa Valley Helicopters Products are utilised will be in accordance with the general provisions of the Nampa Valley Webpage. At time of publication these were:
• For overhauled components: 750 FH or 9 months
• For repaired components: 750 FH or 6 months
For further information please consult with PCH
14. For Mid Continent Avionics Products
Services provided under the PCH Part 145 Maintenance Organisation where Mid Continent Avionics Products are utilised will in accordance with their own web page: https://www.mcico.com/limited-warranty
15. For PS Engineering Products
Services provided under the PCH Part 145 Maintenance Organisation where PS Engineering Products are utilised will in accordance with their own web page: https://www.ps-engineering.com/ProSupport.html
Annex A:
Warranty Disclaimer
General Disclaimer for all expressed Third Party Warranties. Please note this is not an exhaustive list, others may apply:
a. At all times, supplied goods and services must maintained by qualified and approved organisations operating under authority of a Nationally Approved Regulatory Authority (EASA, FAA, CASA etc.).
b. Any intervention on warranted goods must / may need to be IAW the approved manufacturer’s documentation.
c. Claims for warranty must / may be validated and actioned (where necessary) IAW the manufacturer’s processes.
d. When customers become aware of any issues with goods or services provided by PCH or their affiliates, please ensure such deficiencies are notified within 48 hours by the following two (2) media: email to info@pacificcrown.com and by calling the PCH Quality Manager on 07 54381299 (BH) or mobile 0428103674.
e. Where expressed, shipping and third party incidental costing may need to be borne by the Customer.
f. When required, installed and / or expired life and log cards may / will be required to be annotated and / or submitted.
g. Warranty may / will be affected if evidence of misuse, limit exceedance, improper installation, unauthorised intervention, unauthorised fitment or intervention by persons not duly Licensed or Competent, unsuitable or incorrect fit, form or function or damage is detected.
h. Warranty may / will be limited if exposure to extremes of heat, contamination, fire, fall from height, gaseous of liquid immersion.
i. Warranty may / will be limited if evidence presents those parts are third hand (bogus) or have been used or sold for other than genuine / legitimate purpose.
General Disclaimer for Warranty applied to all PCH completed Surface Refinishing Works
PCH unreservedly warrant the quality of all paints used and the workmanship, processes and environment used to apply these. Nonetheless, the final finish and longevity of the applied paints is dependent on the substrate condition. Unfortunately, PCH cannot control this with any certainty so this variable must be assessed and considered when warranty claims are filed.
a. Substrate stability is determined objectively with regard to the following general parameters and / or conditions: surface age, weathering, exposure to vibration, solvent oil or chemical contamination, previous repair and damage history, UV exposure, cracking, movement between surface layers, the prevalence of corrosion, the thickness of relative material, the flexibility of the substance, the cure or stability of previously installed structural or consumable elements.
b. Paint warranties may / will be affected if there is evidence of improper finish care, incorrect application of solvents, abrasives or cleaners, evidence of exposure to extremes of heat, impact by oils, gases, liquids or chemicals or prolonged exposure to UV radiation.
c. Paint warranties may / will be affected if there is evidence of operations in heavily contaminated environments (sand, ash, silt laden environments) or if aircraft husbandry / cleaning / servicing or the assessment and application of Service Bulletin / Airworthiness Directives have not been applied, or completed in accordance with the AMM or AMOE.